Business Seminars Offered

Topics include: How to extend an invitation - duties of a host and guest – who sits where - napkin etiquette - navigating the place setting - American/Continental style dining - silverware savvy - hands-on dining tutorial - wine etiquette and protocol – toasting – proper way to eat soup and salad - breaking bread - dealing with unwanted food objects - dinner conversation - when to talk business - how to eat difficult foods - dealing with meal mishaps - silent waiter signals - paying the bill and tipping.

Topics include: Handshakes, greetings and introductions - remembering names - making a powerful first impression - business card protocol - body language and nonverbal communications - how to make an entrance and work the room – effective meeting protocol - the art of small talk - master your mingling - appropriate attire and grooming - techno-etiquette.

Topics include: Telephone Etiquette – Telephone techniques for quality service, voice tone and sincerity, value the customer experience, active listening to satisfy even the more challenging phone caller, courtesy is the best policy.You are the Company - Employee image and how it impacts the company image, importance of first impressions, the power of attitude, the strength of words, the significance of compassion, how actions-words and attitude create-or ruin-a customer’s experience, go the extra mile with a smile.

First impressions are formed in 7 seconds – 38% how you say things, 7% what you say, 55% how you look!

Topics include: What do your clothes say about you? – how should your clothes fit – what is acceptable business attire - the importance of quality – how the right clothing colors enhance your appearance – essential accessories – 10 different wardrobe categories – how to dress for various social situations – body type do’s and don’ts – wardrobe mistakes – how to look polished and well groomed.

Topics include: How your image makeover can bring out self-confidence - analyzing your style of business dress – why you have a closet full of clothes and nothing to wear – tips on building a wardrobe with fewer pieces - how the right colors enhance your look –identifying and minimizing figure flaws – how to choose the right accessories – choosing the proper undergarments – how to achieve healthy looking skin – eyebrow shaping - what make-up colors match your skin tone – makeup application that will enhance your best facial features – how to decide on your best hair style and color.

Topics include: How to make an entrance and work the room – show confidence through your handshake – remembering names – how to start a conversation and keep it going – graciously enter and exit a group – introducing yourself and others – how to hold your food and drink – what foods to avoid – business card exchange – how to politely excuse yourself from a rambler – after the event follow-up.

Polish your professionals with this fast-paced and fun business etiquette workshop!

Our five-hour corporate workshop will: Define professional behavior and suggest standards for appearance, actions and attitude in a business environment. Prepare participants to handle a variety of social and business situations: networking events, meetings, business meals, and more! Call 480-510-6346 to schedule this special workplace professionalism training workshop at your location!

Topics include: Pre-meeting strategies – multi-national greetings and introductions – international business card etiquette – meeting protocol – dining customs – tipping and toasting – gestures – body language and personal space – gift giving customs – professional appearance – conversation customs – importance of rank and status – travel smart - dress.

Keynote Speaker for Larger Groups
Break-Out Sessions
Lunch & Learns
In-House Training
Workshops/Seminars